If you require urgent support or when you just need to talk, our Service Team is available to receive your call. Currently based in East Perth, our phone support is manned weekdays from 6:30am – 5:00pm.
For any urgent issues, our dedicated ‘After-Hours’ phone service is available 24/7.
For regular service requests, please email us, this will automatically be logged into our ITSM Software which will be addressed in a timely manner in-line with our SLA.
If you have any questions or concerns regarding billing, we are here to assist you. Please don’t hesitate to reach out to us, as we are more than happy to provide you with additional information and address any queries you may have.
Not all IT companies are the same, and not all businesses are the right fit for our services—and that’s totally okay. Our goal is to work with businesses where we can provide real value and long-term support.
As a busy and dedicated team, we take on a limited number of clients each quarter to ensure we continue delivering the high-quality, premium service our partners rely on.
The questionnaire below helps us understand your business, your IT and digital needs, and whether our expertise aligns with what you’re looking for.
By completing this form, you’ll help us determine if we’re the right technology partner for you.
By completing this form, you’ll help us determine if we’re the right technology partner for you.
There is no obligation to answer every question, however the more information you can share with us, the better we can match our services with your needs. And don’t worry, we are not sharing your details with anyone else.
Let’s find out if we’re a great fit.
© 2024 FocusNet Technology | ABN 30 606 250 006
Financial Institution: NAB
Account Name: FocusNet Pty Ltd
BSB: 086 217
Account Number: 344061739
Credit Card and Direct Debit payments are available upon request.
If you have any questions, please don’t hesitate to contact us at [email protected] or call 1300 077 777.